Matt B. from San Rafael, CA:
My mom just bought a new Beetle from Sonnen and the experience was nothing but great. Victor was more than helpful and didn't try any of the stereotypical salesman crap to get us to buy a car. He let us take our time and make sure my mom was getting the car she wanted. Probably the best experience I've ever had at a car dealership, it was great!
Dan M. From San Rafael, CA:
Julija was my salesperson. She was very helpful, and did an A+ job!
Jim L. from Oakland, CA:
Never had a single poor experience here! Both mom and I have had our vehicles serviced here and they know customer service! Back in 2004 the both of us were shopping for vehicles and she found her 2003 VW Passat here and bought it. The salesman took my information and what I was looking for, a week later called me to say they had gotten a vehicle I might be interested in. I had already found another but loved the follow up. My mom has continuously gone here for service and had a pleasant experience every time. She lives 2 hours north in Ukiah and makes this drive for all her service needs!! Always receiving a loaner car beyond what she takes in, getting squeezed in on busy days, and excellent customer service. Recently I purchased a 2005 VW GTI from a separate dealer, within 2 days there were a few issues that had begun to surface. I was getting ready to make a drive to CO and that's not a drive to be made with a car having trouble. I took it to the Hansel Prestige dealer in Santa Rosa and that was a HUGE mistake. They practically spat on me and made me feel like I was inconveniencing them! I left and drove the extra hour to Sonnen to get my car looked at. I'm so glad I did and it was worth every minute of the drive!! They were busy and still fit me in within 2 hours. Called me back promptly to tell me what the issue was and were very straight forward about the entire situation. The service rep gave me a very clear time frame of when the repairs would be completed. They were even completed 3 hours ahead of schedule! I don't live in northern CA anymore so I won't regularly be going here, but believe me: if I lived here I would hands down go here for everything with my new car! They know what they're doing and they do it well!!